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Strong employer brand plus a generalist application-support role increases applicant competition to medium.
Technical support skills are transferable but Portuguese language and enterprise services context create moderate industry bias.
Portuguese C2 proficiency and Splunk certification narrow the pool, so medium strictness.
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Provide advanced technical support to troubleshoot and resolve application-related incidents, ensuring minimal downtime.
Perform regular application maintenance including monitoring performance, applying patches, and upgrading software versions.
Participate in implementation of new applications covering testing, deployment, and post-implementation support while maintaining technical documentation.
Bachelor's or Master's degree in Computer Engineering, Computer Science, Information Technology, or Software Engineering.
Splunk Certified User certification required.
Proficiency in English and Portuguese (C2 level).
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in application support with strong troubleshooting and incident resolution skills in enterprise environments.
Comfortable working in a hybrid work model during day shifts (India time zone).
Familiar with Agile methodologies and collaboration tools, indicating ability to work cross-functionally and adapt in fast-paced environments.