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Mid-level SaaS implementation role with broad skillset and moderate brand visibility.
Skills transferable across SaaS and enterprise implementations but prefer domain-specific retail/operations experience.
Explicit years requirement and enterprise implementation mandate tighten shortlisting.
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Lead end-to-end enterprise platform implementations and onboardings across commerce, omnichannel, logistics, and store operations workflows.
Drive customer success by managing strategic accounts, ensuring adoption, engagement, and supporting account growth through relationship management.
Collaborate cross-functionally with Product, Engineering, Operations, Sales, and Support teams to ensure aligned execution, governance, and resolution of implementation challenges.
5–8+ years of experience in Technical Implementations, Customer Success, Account Management, Operations, or SaaS onboarding roles.
Proven experience managing enterprise clients and large-scale technical implementations.
Strong cross-functional program management skills across business and technical teams.
Work Experience Required: 5–8+ years; Notice Period: Not explicitly mentioned in the JD.
Experienced in handling complex enterprise implementations in commerce, SaaS, omnichannel retail, logistics, or related enterprise operations domains.
Comfortable balancing strategic discussions with operational execution and ownership mindsets.
Proven ability to build scalable processes, mentor teams, and drive measurable outcomes in high-growth or fast-paced environments.