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Strong Tier-1 brand, metro location, and a common application support title increase candidate competition.
Core DB and application support skills are transferable, but iManage/DMS specialization increases industry specificity.
Mandatory DMS, iManage, DB and application support skills plus on-call requirements make filters moderately strict.
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Support DMS Worksite including MySQL, .NET, Python, and iManage integration with CAM and Litera.
Troubleshoot issues related to ingestion, indexing, search, and document lifecycle in the DMS environment.
Participate in rotating shifts and on-call support to maintain application uptime and issue resolution.
Experience supporting DMS environments (MySQL, .NET, Python, iManage integrations) required.
Work Experience Required: Not explicitly mentioned in the JD.
Ability to work rotating shifts and on-call support schedules.
Preferred certifications in iManage and MySQL basics (not mandatory).
Operating at SFIA Level 3 (Support, Operations, and Security competencies) indicating proficiency in debugging and handling access/security issues.
Comfortable working in an operational support role involving VM and database awareness.
Experienced in application support with focus on DMS document lifecycle and integration troubleshooting.