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Mid-level production support role in a metro with common skills creates high applicant competition.
Strong financial trading and trade-lifecycle requirements make background portability across industries low.
Multiple mandatory technical skills, domain experience, and 6+ years requirement make shortlisting highly strict.
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Serve as L3 escalation point for critical incidents in trading, risk, payments, and settlement systems ensuring rapid resolution and minimal downtime.
Perform root cause analysis and troubleshooting across application, middleware, database, and infrastructure layers to maintain system stability and support trade lifecycle processes.
Lead automation initiatives to enhance monitoring, reduce manual interventions, and collaborate with cross-functional teams on deployments and system optimizations.
6+ years experience supporting financial or enterprise systems focused on trading, settlement, or banking environments.
Strong proficiency in Unix/Linux administration, Shell and Python scripting, and SQL proficiency with Oracle or SQL Server.
Experience with batch processing tools (e.g., Control-M) and knowledge of ITIL processes for incident, change, and problem management.
Bachelor’s degree in Computer Science, IT, or related field.
Experienced in mission-critical production support within large financial enterprises, especially involving trade lifecycle and settlement systems.
Capable of deep technical troubleshooting across stack levels and skilled in automation to improve operational efficiency.
Comfortable working in 24/7 support environments collaborating with development, infrastructure, and security teams to manage high-availability systems.