Back
High due to Tier-1 brand, metro locations, mid-level generalist PM title, and broad cross-functional skills.
Medium: operations and program skills transfer, but ads-specific and AI-integration experience increases domain specificity.
High because of explicit 7-year requirement plus mandatory budget, vendor, and technical stakeholder responsibilities.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Lead end-to-end operational strategy and scaling of automated and agentic customer support models across a global partner network.
Manage and execute the annual operational expenditure budget including resource allocation and partner staffing in line with budget guidelines.
Oversee quality assurance frameworks and pre-release testing operations while conducting quantitative analysis to measure and optimize process efficiency.
Bachelor's degree or equivalent practical experience.
At least 7 years of experience analyzing data, generating business insights, developing operational process solutions, and working in customer/client-facing roles.
Experience managing operational budgets and working cross-functionally with technical teams to influence outcomes.
Preferred locations: Hyderabad, Bengaluru, or Gurugram, India.
Experienced in operational strategy development specifically for customer support and automation scaling in large-scale or global environments.
Strong analytical skills with ability to lead quantitative studies and translate operational trends into technical inputs.
Proficient in collaborating with technical stakeholders including Product and Engineering teams to influence roadmap decisions and hold teams accountable to business outcomes.