Back
Tier-1 brand, metro role, mid-level generalist enterprise CSM increases applicant competition.
Strong cybersecurity and enterprise AI focus makes cross-industry transferability limited.
Explicit 4–5 years and domain-specific cybersecurity/AI enterprise CSM experience make filters relatively strict.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Own the entire lifecycle of high-value enterprise accounts from post-sale onboarding to strategic optimization and renewal for Prisma Airs and related AI security products.
Serve as a strategic advisor partnering with client stakeholders and C-suite executives to ensure security workflow automation delivers measurable ROI and supports business objectives.
Lead customer health analysis, executive business reviews, risk management, retention efforts, and collaborate cross-functionally to influence AI product roadmap based on customer insights.
4-5 years of experience in Enterprise Customer Success Management, Account Management, or similar customer-facing role within technology or cybersecurity.
Experience managing enterprise AI products, data security, or digital transformation-focused accounts.
Strong understanding of AI ecosystems, automated business workflows, and AI security importance.
No visa sponsorship available for this role.
Experienced managing complex enterprise accounts with a strategic approach to lifecycle, adoption, and renewal focused on measurable business outcomes.
Capable of engaging and presenting technical and business value to diverse stakeholders including C-suite security executives.
Proficient with enterprise management tools (e.g., Salesforce, Gainsight) for monitoring customer health and enabling proactive account management.