Senior Functional consultant - Servicenow

Lead proof of concepts (POCs) and refine requirements with Product Managers, Process Experts, and Architects to standardize and scale software supply chain and service operations functions.

Translate business requirements into ServiceNow functional specifications and user stories, and support workshops, discovery sessions, and process improvements using the ServiceNow platform.

Collaborate with stakeholders supporting UAT, training, change management, and ensure alignment with ITIL best practices and enterprise governance standards.

6-10 years industry experience with a university degree in Business, Engineering, Computer Science, or related field (or equivalent experience).

Experience in ITSM, ITOM, ITAM, CSM, SPM, SecOps, CMDB & Discovery, CSDM, Service Catalog and knowledge of Incident, Problem & Change Management.

Significant experience with ServiceNow including understanding of platform architecture, integrations (REST/SOAP APIs), Flow Designer, and reporting; basic scripting knowledge preferred.

Must have ServiceNow certifications: Certified System Administrator (CSA) and Certified Implementation Specialist (CIS); ITIL Foundation/Managing Professional certification required; ServiceNow CAD or CTA preferred.

Experienced in software service delivery and customer operations within global, multi-region settings involving install base management and end-to-end processes.

Demonstrated ability to lead functional consulting engagements including stakeholder management, requirement gathering, business process mapping, and solution consulting on Enterprise Service Management platforms.

Strong communication and leadership skills capable of influencing senior colleagues, with professional demeanor and fluency in English.