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Metro location and broad application-support skillset increase candidate density, moderated by seniority.
Requires domain-specific banking and payments experience, making cross-industry transfers difficult.
Mandatory 14+ years, banking domain expertise, and specific tooling lead to high shortlisting strictness.
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Lead and manage a team of 10+ application support engineers for complex, business-critical financial applications, ensuring incident and problem management processes achieve timely resolution and communication.
Monitor application performance and availability, proactively identify issues, and oversee change, critical incident, and escalation management with process improvements.
Manage budgets, operational plans, SLAs/KPIs compliance, internal/external audits, and contribute strategic insights for production stability across US and India teams.
Minimum 14+ years of experience in Application Support and Maintenance, including managing teams of 10+ associates.
Bachelor's degree in Engineering (BE) or MCA in Computer Science or related field.
Strong domain knowledge of financial modules such as Online Banking, Digital Channels, Core Banking, Payment Solutions, Risk & Fraud, Onboarding, and CRM.
Experience with Incident, Request, Problem, & Change management; technical skills in ServiceNow, Oracle, SQL, AppDynamics, Splunk, Kafka, SOA, OpenShift, and cloud platforms (AWS/Azure).
Experienced leader with demonstrated ability to manage complex, integrated IT application support in a financial services environment with cross-geography coordination (US-India).
Strong technical expertise in enterprise JEE/microservices applications and cloud technologies to drive troubleshooting, RCA, and efficiency improvements.
Proven stakeholder management skills with ability to communicate and influence senior leadership and cross-functional teams effectively.