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Strong Tier-1 brand, mid-level generalist CS title, metro location, and broad skill requirements increase competition.
Requires Informatica product and enterprise post-sale experience, limiting cross-industry transferability and increasing fit sensitivity.
Mandatory 3–5 years plus required Informatica product expertise and shift flexibility make shortlisting highly strict.
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Provide 1:1 success guidance and expert coaching for Informatica-powered data management and integration solutions to drive customer adoption and business outcomes.
Leverage AI and automation tools (including Salesforce Einstein) to deliver scalable, timely, and personalized recommendations, success plans, and customer communications across a large customer portfolio.
Collaborate with Account Executives and Support teams to manage a high-volume book of business, using AI-driven signals to identify risks, expansion opportunities, and optimize success workflows.
3-5 years experience in a post-sale role, preferably in enterprise SaaS or data management domain.
Solid understanding of data integration, data governance, and enterprise data architecture concepts.
Hands-on knowledge of Informatica products such as IICS, PowerCenter, MDM, Data Quality or similar is strongly preferred.
Role based in Bangalore, India with flexibility to work rotational shifts covering Americas, EMEA, and APAC time zones.
Experienced in managing large enterprise customer accounts using AI-first engagement models and digital strategies within customer success or account management roles.
Strong technical skills with deep knowledge of Informatica product suite and ability to translate technical features into tangible business value for diverse customer environments.
Data-driven decision maker comfortable working in a fast-paced global environment and leveraging AI-generated insights to drive customer success and renewal outcomes.