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Tier-1 employer and metro location increase competition, but MuleSoft specialization and seniority moderate density.
Strong MuleSoft and enterprise integration specialization limits transferability across industries.
Explicit 8+ years, mandatory MuleSoft expertise and technical integration requirements make filters stringent.
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Manage a portfolio of large, high-profile customers, focusing on their business goals and maximizing value from Salesforce, especially Mulesoft platform.
Serve as trusted advisor and primary technical interface for assigned customers, addressing their operational health, adoption of Mulesoft features, and proactive communication during incidents.
Collaborate internally and externally to ensure customer success, including coordinating Signature Success services, handling major incidents, and advocating for customer needs.
8+ years overall work experience with 6+ years supporting or building enterprise-grade Java-based or Integration/API Management systems such as Mulesoft.
Expertise specifically in Mulesoft or TIBCO or Boomi platforms is mandatory.
Strong understanding of MuleSoft AnyPoint Platform, Internet protocols (TLS, HTTP, REST, Webservices), and connectivity with Enterprise SaaS solutions like Salesforce, Netsuite, Workday.
Role requires AMER shift alignment (6:30 PM - 3:30 AM).
Experienced in managing technical integrations and API management systems with deep knowledge of Mulesoft technologies and deployment scenarios.
Capable of owning customer relationships at a technical and strategic level, translating business needs into technical solutions and proactive risk mitigation.
Comfortable working in a global enterprise SaaS environment involving cross-functional collaboration and high-severity incident management.