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Tier-1 brand, metro location, mid-level leadership role, and popular Customer Success function increase candidate density.
Customer success skills transfer across SaaS and enterprise software but expect product and renewal specificity.
Mandatory people-management, 5+ years leadership, C-level engagement and renewal accountability tighten filters.
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Lead and develop a team of 8-15 Customer Success Managers to deliver a premium Signature customer experience.
Manage allocation of Customer Success Managers and collaborate with delivery leaders ensuring alignment of resources to customer needs.
Build executive relationships, manage customer risk proactively, drive customer satisfaction and success metrics, and partner cross-functionally including with Renewals and Sales teams.
Minimum 5 years in a front-line leadership role within customer success or related domain.
Experience managing teams of customer success professionals, focusing on customized customer experiences.
Able to work AMER shifts (6:30 PM - 3:30 AM).
Work Experience Required: Minimum 5 years frontline leadership in customer success or related roles.
Demonstrated ability to collaborate across multiple internal teams and external partners to drive customer success outcomes.
Skilled at engaging with C-level executives and handling complex conversations including risk management and objections.
Proven track record in managing key customer success metrics such as Customer Success Score, Customer Satisfaction, and Signature adoption.