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Generic operations title, mid-level experience, and metro location increase applicant competition.
Travel operations skills are moderately transferable, but tool-specific and shift requirements limit cross-industry fit.
Explicit 2–4 year requirement plus mandatory office days and shift constraints make shortlisting moderately strict.
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Manage and resolve internal and external customer queries related to Global Travel tools such as Concur, Egencia, and Citibank Corp Card.
Analyze contact patterns to optimize customer experience and reduce query volume.
Define and own inbound engagement processes including call routing, scripting, escalations, and complaints while managing KPIs and SLAs.
Bachelor’s Degree in finance or related discipline.
2-4 years experience managing internal/external relationships and solving complex problems across cross-functional international teams.
Ability to work from office minimum 3 days per week and travel independently to office.
Flexible to work in shifts: 3 pm IST to 12 am IST or 6 pm IST to 3 am IST.
Experience working with global travel tools and ServiceNow is a plus; strong IT and Microsoft Office proficiency essential.
Demonstrated ability to handle customer escalations and build trustful relationships through proactive problem-solving.
Skilled in process optimization, compliance adherence, and managing multi-stakeholder international environments.