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Metro Bangalore, generalist field-service role with broad responsibilities increases applicant competition.
Field operations and ticketing skills are broadly transferable across industries.
Only a minimal 6-month experience requirement and no niche certifications, so filtering is light.
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Perform routine Global Field Operations duties including ticket management, client appointment booking, parts coordination, and SLA monitoring within Unisys Dispatch Field Force Management system.
Analyze SLA reports to identify root causes of misses and implement corrective actions while tracking performance improvements.
Serve as single point of contact for program office and relevant teams, manage escalations, and ensure service delivery problems are resolved.
High School diploma required; Associate's Degree or relevant professional certifications preferred.
Education or experience equivalent to completion of relevant certificate course in Information Technology service delivery.
Minimum 6 months of customer support experience.
Work Experience Required: At least 6 months customer support experience.
Candidate familiar with Global Field Operations concepts, procedures, and IT service delivery environments.
Able to coordinate cross-functional teams and handle escalations effectively.
Comfortable working with service-level agreement (SLA) monitoring and performance reporting systems.