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Remote, mid-level generalist support role with broad SQL/Windows/HL7 skills attracts many applicants.
HL7 and healthcare interface experience strongly bias candidates toward healthcare domain.
Requires 3+ years plus specific SQL, Windows Server, and HL7 experience, so moderately strict.
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Provide advanced technical support to clients remotely via phone and internet, resolving complex product issues related to system configuration, SQL Server, HL7, and software bugs.
Diagnose and resolve product problems including system setup, functionality, and interoperability, ensuring documentation of issues and solutions to support knowledge sharing.
Communicate and collaborate with product development teams for design improvements and participate in after-hours and on-call support as required.
3+ years of relevant experience in software/application support or related technical domain.
Proficient in writing and executing complex SQL and T-SQL queries using Microsoft SQL Server.
Basic knowledge of Microsoft Windows Server administration and troubleshooting.
Bachelor's degree or equivalent work/technical experience; remote work capacity; flexible to work across different shifts including after-hours and on-call support.
Experienced in supporting international clients across multiple regions and time zones with high-quality application support.
Strong troubleshooting skills including root cause analysis through logs and collaboration across technical teams.
Knowledgeable in healthcare interfaces (HL7), SDLC processes, and software product support environments with customer-facing communication expertise.