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Mid-level, generalist technical support role in metro Pune with broad skill requirements increases applicant competition.
Healthcare-specific HL7 and clinical workflow knowledge increases domain specificity, though SQL and Windows skills are transferable.
Explicit 5+ years, mandatory SQL/Windows Server skills and on-call requirements produce moderate filtering.
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Provide advanced technical support and troubleshooting to healthcare IT clients via telephone and internet channels.
Diagnose and resolve complex system issues related to product functionality, SQL Server, HL7, and software bugs, ensuring documentation and adherence to SLAs.
Collaborate with internal teams including Development and Professional Services to drive issue resolution and communicate feedback for product improvements.
Bachelor’s degree in Computer Science, Engineering, Nursing, Pharmacy, Nursing Informatics, or related field, or equivalent healthcare and IT experience.
Minimum 5 years experience in technical support or healthcare IT enterprise software support, including supporting international clients across multiple time zones.
Advanced skills in writing SQL/T-SQL queries and troubleshooting Microsoft SQL Server and Windows Server issues.
Willingness to work late evening/night shifts and participate in after-hours, weekend, holiday, and on-call support.
Experienced in healthcare IT technical support environments requiring deep technical problem solving and cross-team collaboration.
Familiar with healthcare industry workflows, clinical systems, and enterprise healthcare software solutions.
Comfortable working independently in high-pressure support settings with complex client issues and strict SLA adherence.