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Strong employer brand plus metro location and mid-senior research role create moderate competition density.
Core research skills transfer across industries, but B2B/financial services preference adds moderate industry specificity.
Explicit 7–10 years, mandatory research domain experience, and required Qualtrics/SPSS/R skills increase filter strictness.
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Own end-to-end management of quantitative customer research projects including survey design (Qualtrics), fieldwork control, data validation, and analysis.
Collaborate with internal stakeholders and external vendors to deliver clear, actionable insights supporting business decisions.
Support qualitative research activities and proactively identify business questions that can be answered through research.
7–10 years experience in primary customer research with strong quantitative focus and qualitative knowledge.
Experience in leading research agencies plus minimum 3 years client-side experience.
Proficiency in Qualtrics for survey design, logic, and analysis; and in statistical tools such as SPSS or R.
Work Experience Required: 7–10 years in customer research; Other hard requirements include vendor management and project lifecycle ownership.
Experienced researcher comfortable managing multiple complex research projects independently.
Familiar with financial services, B2B, or complex products environments is a plus but not mandatory.
Effective in synthesising complex data into clear, tailored presentations for senior and non-technical audiences.