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Tier-1 brand, generalist back-office role, mid-level experience requirement, and metro location increase applicant competition.
Requires BFSI/BPO domain experience and credit-dispute knowledge, limiting transferability across industries.
Explicit 3–7 year requirement and mandatory BFSI/BPO experience make shortlisting highly stringent.
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Handle consumer disputes and email operations related to credit reports, scores, and personal disputes.
Respond to consumer queries and complaints within SLA, drafting independent responses beyond templates.
Interact regularly with member bank representatives and consumers via phone and email, managing escalations and ensuring fast-track resolution.
Minimum Graduate degree in any stream.
3-7 years experience in banking operations, BPO, or BFSI industry.
Excellent English communication skills; spoken Hindi preferred but not mandatory.
Mandatory on-site work at assigned TransUnion office location with weekend/holiday/shift extension flexibility.
Experienced in escalation and complaint handling specific to banking or insurance products.
Comfortable working under SLA-driven, fast-paced environments with quality and accuracy benchmarks.
Familiar with customer-centric service, analytical problem solving, and capable of interacting with multiple stakeholders including banks and consumers.