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Tier‑1 employer in Bangalore and a visible customer-success manager role creates moderate competition.
Requires SaaS customer-success and technical adoption experience, limiting cross-industry transferability.
Explicit 9+ years leadership requirement, SaaS experience preference, and managerial responsibilities enforce strict shortlisting.
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Lead and manage a team of Technical Adoption Specialists to deliver coaching and enablement that increases customer adoption of Autodesk products aligned to business goals.
Ensure consistent, high-quality adoption services by improving planning, delivery, measurement, and scaling of coaching efforts.
Drive operational rigor, cross-functional alignment, and execution clarity while managing team capacity, budget inputs, and escalated service issues.
9+ years of experience leading teams, preferably in a best-in-class SaaS environment.
Bachelor’s degree required; advanced degree preferred.
Experience leading customer success initiatives focused on service improvement, operational efficiency, or new operational models.
Ability to travel up to 30%.
Experienced leader skilled in balancing empathy and accountability to motivate and coach a specialist team.
Capable of translating strategy into executable plans and navigating organizational change with operational rigor.
Strong cross-functional collaborator able to advocate for team and customer within a matrixed environment.