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Mid-level generalist role, metro Noida location, broad multi-tool requirements, and an established financial-services brand raise competition.
Skills are transferable across industries, but financial-services and regulated operations increase background sensitivity to medium.
Explicit 2–4 year requirement plus mandatory tooling (ServiceNow, monitoring) and ITIL processes imply moderately strict filters.
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Provide end-to-end production support for Insurance and Annuities Distributed applications, resolving incidents and ensuring minimal business impact.
Support batch operations occurring nightly and perform on-call support including night shifts and weekends to cover US business hours.
Drive continuous service improvements and automation initiatives while working across technologies including Distributed and Mainframe systems as needed.
Bachelor’s degree in IT, Computer Science, Engineering or related field or equivalent experience.
2-4 years technical experience including workload schedulers (TWS/Tidal), SQL Server, Windows/Linux/Unix OS, Java/.NET/XML, Middleware, APIs, AWS services, ETL frameworks.
2-4 years experience with ServiceNow and monitoring tools such as Dynatrace and Sumologic; production support and batch monitoring experience.
Experience in ITIL-governed environments including change, incident, and problem management; familiarity with SDLC phases and responsibility for proactive incident management and automation initiatives.
Experienced in production support and incident management within distributed applications, preferably in financial services or regulated environments.
Comfortable working rotational shifts covering US and India business hours and handling both application development and support roles.
Capable of translating technical issues for non-technical audiences and driving process improvements with attention to detail and customer service orientation.