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Mid-level generalist Salesforce support in Bangalore with broad toolset and known employer increases applicant competition.
Enterprise-application support skills transfer across industries but require Salesforce and CPQ domain knowledge.
Explicit 5+ years and mandatory Salesforce production experience make candidate filtering moderately strict.
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Own end-to-end functional support and incident resolution for Salesforce production environment, addressing user queries, access, reports, workflows, and data visibility.
Support related enterprise applications including NetSuite (finance workflows), Boomi integrations, Partner Portal, CPQ, and internal business apps to maintain seamless business operations.
Manage ticket lifecycle with prioritization, SLA compliance, escalation, documentation, and collaborate with cross-functional teams to troubleshoot and implement process improvements.
5+ years experience in business systems support, application support, Salesforce support, or IT support operations.
Hands-on experience supporting Salesforce production environment with strong understanding of Salesforce objects, workflows, reports, dashboards, validation, and security model.
Experience with ticket management tools like Zendesk, ServiceNow, or Jira and incident management processes including SLA adherence and escalation handling.
Work Experience Required: 5+ years (explicitly mentioned).
Experienced business systems support professional skilled at supporting multiple enterprise applications and interfacing between business users and technical teams.
Proven ability to analyze and resolve complex issues, communicate clearly, and manage multiple priorities in fast-paced support environments.
Candidate with a functional understanding of integrations and end-to-end processes across Sales, Finance, Customer Experience, and Partner Operations domains.