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Established cybersecurity brand and metro location increase applicant density moderately.
Role requires security-specific knowledge (SOC, email threat detection), so industry transferability is limited.
Technical email security skills are required but no explicit years or certifications, so filters are moderately strict.
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Support on-demand threat resolution for customers by analyzing phishing/malicious email campaigns and identifying Indicators of Compromise (IOCs).
Provide email security advice and remediation to customers, including configuration suggestions based on security policies within Mimecast Administration Console.
Collaborate on threat detection improvements and work with research, development, and security vendors to enhance security product effectiveness.
Experience and understanding of email security technologies such as SPF, DKIM, DMARC.
Strong knowledge of SMTP, SSL/TLS, POP3, IMAP, TCP/IP, DNS, and email messaging/routing.
Experience with email/malware detection and threat intelligence platforms.
Work Experience Required: Not explicitly mentioned in the JD.
Demonstrates expertise in investigating and responding to email-borne threats within a security operations or threat response environment.
Skilled at translating complex technical security details into customer-friendly responses and recommendations.
Comfortable working across global teams and adapting to shift rotations, including afternoons/evenings and holiday support.