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Metro location, generic analyst title, and broad skill requirements increase candidate competition.
Requires UK-specific financial crime, AML and regulatory expertise, so high domain specificity.
Requires banking/financial crime experience and UK regulatory knowledge but no explicit years, so moderate strictness.
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Support UK operational teams in CDD, financial crime operations, customer experience, and complaints to maintain a robust risk framework and customer fairness.
Investigate customer complaints and disputes, analyze alerts for financial crime risks, review customer information for risk triggers, and process customer detail updates.
Assist in fraud recovery efforts and deliver accurate documentation and risk-aware operational support during UK-aligned shifts (12 noon–8 pm IST or 1 pm–9 pm IST).
Experience supporting UK business banking or financial services in areas such as CDD/KYC, complaints, fraud, AML, financial crime operations, or customer service required.
Strong skills in detail-oriented investigations, data handling, and case management systems.
Excellent written and verbal English communication skills and proficiency in Microsoft Office (Excel, Outlook, Word, SharePoint).
Work Experience Required: Not explicitly mentioned in the JD; Must be able to work UK shift pattern (12 noon–8 pm IST or 1 pm–9 pm IST).
Experienced in first line of defence functions focused on financial crime risk and customer protection within UK banking or financial services.
Capable of managing multiple operational tasks with structured, accurate, and timely output supporting cross-functional teams.
Comfortable working with regulatory frameworks (DISP, POCA, MLR, JMLSG, PSD) and handling complex customer information and financial crime alerts.