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Tier-1 brand and Bengaluru metro increase applicant density despite niche ServiceNow seniority.
Requires specialized ServiceNow, ITSM and enterprise delivery experience, limiting cross-industry transferability.
Requires 15+ years, multiple ServiceNow certifications and ITIL, making filters strict.
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Lead and conduct Proof of Concepts (POCs) and refine requirements with stakeholders to standardize and scale software supply chain, service, delivery, and install base management processes.
Translate business needs into ServiceNow functional specifications and user stories, and provide consulting on best practices and platform capabilities.
Drive process improvement and automation initiatives on ServiceNow, support UAT, training, change management, and mentor junior consultants.
6-10 years industry experience preferably with a university degree in Business, Engineering, Computer Science, or related field.
Experience with ITSM, ITOM, ITAM, CSM, SPM, SecOps, CMDB & Discovery, CSDM, and Service Catalog relevant processes and tools.
Knowledge of Software Service and Customer Operations, Install base management in global/multi-region settings with end-to-end process and technology solution mindset.
ServiceNow Certified System Administrator (CSA) and Implementation Specialist (CIS), ITIL Foundation; 15+ years IT experience mentioned but conflicts with earlier; Work Experience Required: 6-10 years explicitly stated, 15+ stated in certification section.
Strong functional skills in requirement gathering, gap analysis, workflow design, business process mapping, and stakeholder management in complex global environments.
Technical understanding of ServiceNow platform architecture, integrations, flow designer, and basic scripting with ability to influence senior colleagues.
Experienced in global enterprise delivery models and ITIL best practices with strong communication and leadership skills.