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Tier-1 brand plus metro and mid-level role increase competition, although PEGA niche reduces applicant density.
PEGA Marketing and telecom BSS specialization significantly limits cross-industry transferability.
Mandatory PEGA expertise, middleware, Unix and operational skills produce moderate shortlisting rigor.
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Provide subject matter expertise and operational support for PEGA Marketing applications and integration platforms, focusing on incident resolution and system maintenance.
Own key PEGA systems, ensuring scheduled maintenance, health checks, and supporting change implementation and deployments.
Collaborate with global and multicultural teams to improve service stability, perform root cause analysis, and drive continuous service improvements.
Experience with PEGA Marketing and PEGA PRPC platforms mandatory.
Knowledge in middleware application support, Unix-based systems, SQL, and cloud support environments required.
Work Experience Required: Not explicitly mentioned in the JD.
Must be able to participate in on-call rotations and operational support activities.
Has experience working within multicultural, geographically distributed teams, preferably in European working environments.
Strong technical troubleshooting skills with ability to perform root cause analysis and implement preventive measures in Telecom BSS domain advantageous.
Comfortable collaborating with incident, problem, and change management teams to ensure operational excellence and service reliability.