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Popular mid-level CSM title, metro Bengaluru location, and recognizable security brand increase candidate competition.
Role requires specific security and networking expertise, limiting transferability across unrelated industries.
Explicit 4–6 years requirement plus mandatory security and networking technical skills raises filtering strictness.
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Own and manage key customer relationships as the primary technical point of contact to drive operational success and long-term satisfaction.
Guide customers through product adoption and optimization by providing technical expertise, health monitoring, and best-practice advisories.
Plan and execute governance meetings including C-level strategic discussions, deliver QBRs and value plans, and collaborate cross-functionally to drive account growth and product improvements.
4-6 years in a customer-facing technical role (e.g., Technical Support, Technical Account Manager, Solution Architect, Sales Engineer) in large enterprise environments.
Strong understanding of OSI Model, TCP/IP protocols, application layer protocols (HTTP, HTTPS/SSL), PKI, network security (Firewalls, Proxy, VPN), SIEMs, and SaaS concepts.
Must operate during EST shift time zone.
Work Experience Required: 4-6 years customer-facing technical roles as specified.
Experienced in technical customer success with demonstrated skills in managing technical customer relationships and complex troubleshooting.
Proficient in translating technical concepts for diverse audiences and influencing technical customers to adopt best practices.
Comfortable working cross-functionally with Sales, Product, and Engineering to align customer needs with product development and account growth.