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Strong Tier-1 bank brand, generalist operations title, and metro location increase competition despite niche Chinese requirement.
Requires banking trade lifecycle knowledge and Chinese language, limiting cross-industry transferability.
Mandatory Chinese proficiency, quality-control skills, and SLA-driven accuracy create moderately strict shortlisting.
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Review and validate voice logs of client interactions discussing trade details to ensure accuracy and completeness in documentation.
Identify and escalate missing or inconsistent trade information within defined timelines; maintain documentation for audit and control purposes.
Support daily production activities meeting SLAs, perform quality checks, and act as backup for peers to ensure consistent team delivery.
Bachelor's Degree from a university.
Proficiency in spoken Chinese (Mandarin and/or Cantonese) for understanding client conversations and documenting trade details in English.
Good command of business English for documentation and communication.
Work Experience Required: Not explicitly mentioned in the JD.
Detail-oriented individual capable of identifying gaps and control issues in financial trade discussions.
Experience or understanding of trade lifecycles, banking/wealth management products, or control review processes is advantageous.
Ability to work independently and collaboratively under pressure to meet production deadlines and quality standards.