Back
Generalist mid-level support role with broad skills and product exposure increases candidate competition.
Requires product-specific WFM knowledge and customer-facing support experience, limiting cross-industry transferability.
Explicit 3-5 years plus mandatory WFM domain and technical skills (SQL, PowerShell, ITIL) create strict filters.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Provide end-to-end customer support ownership for product solutions including Tier 2/3 issue resolution and service quality improvement.
Plan and execute continuous operational process improvements using metrics tracking, lean methodologies, and automation.
Collaborate with Product Development on customer adoption issues and maintain knowledge base with quality content.
Bachelor's degree in Computer Science, Engineering, or relevant discipline.
3-5 years corporate experience in customer-facing consulting roles related to Workforce Management or similar products.
Functional expertise in WFM modules: forecasting, labor demand, auto scheduling, Time & Attendance, and Pay Rules.
ITIL certification, proficiency in SQL Server/MS SQL scripting, PowerShell scripting, and understanding of relational database and OOP concepts.
Experienced in support roles involving complex problem resolution with minimal guidance, preferably in Workforce Management or related products.
Demonstrated ability to work cross-functionally and manage operational guidelines and team activities, including shift rotations and on-call support.
Skilled in using IT support tools such as ServiceNow and JIRA, and motivated to drive continuous process and service improvements.