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Known enterprise brand, metro location, and mid-level, generalist inside-sales title increase competition.
Requires services/SaaS and SOW/deal-desk experience, making fit moderately industry-specific but still transferable.
Explicit 2+ years requirement plus CRM and services experience creates moderate filtering of candidates.
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Manage run-rate professional services business within assigned territories by facilitating creation, processing, and execution of Statements of Work (SOWs) and Change Requests (CRs).
Collaborate with cross-functional teams (account teams, client partners, pre-sales, project management) to ensure alignment on scope, pricing, deliverables, and contract approval.
Provide forecasting and reporting on deal pipeline and trends; optimize deal desk workflows to reduce time-to-contract and ensure compliance with policies and legal guidelines.
Bachelor's degree in Business, Information Technology, or related discipline.
2+ years of experience in a customer-facing role such as renewals, consulting, delivery, or similar function.
Experience supporting professional services or SaaS-based offerings is highly desirable.
Familiarity with CRM tools such as Salesforce is required.
Proven ability to manage high-volume transactions with speed, consistency, and precision in a fast-paced environment.
Strong collaboration skills enabling effective partnership with sales, pre-sales, project management, deal desk, and legal teams.
Customer-focused with commercial acumen and process discipline to ensure seamless SOWs and CRs handling and continuous process improvement.