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Common 3–5 year mid-level L&D role in Bengaluru with broad customer-facing requirements increases applicant competition.
Prefers enterprise SaaS and implementation experience, so cross-industry transferability is moderately constrained.
Explicit 3–5 years plus customer enablement and implementation experience filters candidates.
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Serve as a trusted advisor to customers during software implementation and adoption, focusing on enabling user proficiency and business transformation.
Deliver instructor-led and virtual training sessions, workshops, and knowledge transfer programs tailored to customer use cases and audiences.
Develop, customize, and continuously improve customer-facing learning materials aligned with implementation objectives and product updates.
Bachelor's degree or equivalent practical experience.
3–5 years of experience in customer training, enablement, consulting, professional services, software implementation, or learning and development.
Experience delivering instructor-led and virtual instructor-led training to customer audiences.
Experience designing and developing training content for enterprise software, SaaS platforms, or business applications.
Experienced in customer-facing consulting with strong skills in relationship management and training facilitation.
Capable of translating complex business and technology concepts into practical guidance for diverse audiences including executives and technical users.
Familiar with software implementation or business transformation programs, preferably in supply chain, retail, manufacturing, logistics, or related enterprise environments.