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Tier-1 brand, generalist operations role, metro locations, and broad cross-functional requirements drive high competition.
Requires telecom, consulting, or software operations experience but core operational skills are transferable.
Explicit degree, industry experience, and tooling requirements create high shortlisting strictness.
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Support Messaging Operations by providing tactical and technical expertise across Product Engineering, Product Management, and Sourcing.
Manage case queues, identify problems, improve processes, and measure impact to drive continuous improvement.
Develop and operationalize frameworks and processes with cross-functional teams and manage prioritized projects using tools like Tableau for monitoring.
Bachelor's degree in Engineering, Business Management, or related field from a top undergraduate institution.
Up to 2 years experience in Telco, Consulting, or Software industry with relationship-building skills across business and technology leaders.
Up to 2 years experience in operations implementation in cloud environments and multi-tasking across initiatives.
Strong financial analysis, modeling, and advanced proficiency in Excel, Google Sheets, and presentation tools (Google Slides).
Experienced in operational roles requiring multi-stakeholder collaboration and rapid process improvement in technology-focused environments.
Able to manage multiple projects autonomously with strong problem solving and communication skills.
Comfortable working in fast-paced, metrics-driven settings with emphasis on automation and cross-functional coordination.