Back
Popular customer-support title increases competition, but night-shift and office-only requirement reduce applicant pool.
Customer-support skills are broadly transferable across industries.
Explicit 1–2 years, night-shift and in-office mandates, and language/call-center skills enforce moderate filtering.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Handle incoming customer calls, chats, and emails regarding client services and in-store offerings, ensuring high-quality customer service.
Provide accurate information, resolve routine questions and issues, and document interactions using call center systems.
Meet performance metrics related to call quality, customer satisfaction, and response times while adhering to scripts and company procedures.
1–2 years of experience in customer support, preferably in an American process environment.
Strong written and verbal communication skills in English.
Willingness to work 7:30 PM to 4:00 AM shift, 5 days a week from office, including weekends as per business needs.
High school diploma or equivalent educational qualification.
Experienced working in high-volume customer service environments handling calls, chats, and emails simultaneously.
Comfortable with strict adherence to scripts and performance metrics in a 24x7 work setup.
Able to work effectively in night shifts and on weekends from the office, exhibiting reliability and problem-solving ability.