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Metro senior leadership role at a known payments firm with broad responsibilities, moderate candidate competition.
Infrastructure operations skills are highly transferable across industries, low background sensitivity.
Senior leadership role without explicit years but requiring proven infrastructure and incident management experience.
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Accountable for maintaining platform reliability, operational efficiency, and service quality across production and supporting environments.
Prioritize incident prevention, rapid incident resolution, and structured changes to protect service levels and user experience.
Define and oversee operational processes including incident and problem resolution workflows, capacity planning, scheduled maintenance, performance metrics, and reporting to stakeholders.
Work Experience Required: Not explicitly mentioned in the JD
Mandatory skills or domain: Infrastructure operations leadership with focus on incident management, capacity planning, and process standardization
No explicit educational or location requirements mentioned
No explicit notice period requirement mentioned
Experience leading infrastructure operations teams responsible for platform reliability and operational efficiency
Strong focus on incident management, risk identification, and continuous process improvement in a production environment
Ability to collaborate with HR and Talent Acquisition for hiring and retention strategies