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Tier-1 brand, metro location and a generalist IT operations mid-level role attract many qualified applicants.
Windows, Office365, ITIL and Power BI skills are broadly transferable across industries.
Explicit 4+ years plus ITIL and MS-900 certifications create firm domain and certification filters.
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Manage end-to-end IT operations covering hardware, software, networks, security, and access management to ensure stable, compliant, and resilient services.
Deliver effective end-user technical support and improve resolution times through standardisation and automation initiatives including zero-touch IT operations.
Lead IT projects for operational improvements, including automation-led enhancements, vendor management, and Power BI reporting for data-driven decision-making.
4+ years of experience in IT operations, end-user support, or related technology operations roles.
Bachelor’s degree in Information Technology, Computer Science, or related field.
ITIL 4 or 5 Foundation certification and Microsoft MS-900 training or certification.
Proficiency in Microsoft technologies including Windows 11, Office 365, Power Platform, and Power BI concepts.
Experienced in managing IT operations with a focus on automation, zero-touch IT, and service reliability in a large organizational or global technology environment.
Skilled in liaising with business stakeholders and vendors to align IT solutions with business objectives and support continuous operational excellence.
Comfortable with Power BI reporting, data visualization, and using analytics for operational improvements and decision-making.