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Common mid-level back-office role in metro with broad BFSI/BPO requirements increases candidate competition.
Role requires BFSI/BPO experience and credit dispute knowledge, limiting cross-industry transferability.
Explicit 3–7 year BFSI/BPO requirement plus required domain experience and quality metrics tightens filters.
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Manage consumer disputes and email operations related to credit reports, scores, and personal disputes.
Independently draft accurate responses to consumer queries within prescribed SLAs and escalate sensitive issues timely.
Interact regularly with member banks and consumers via phone and email to resolve disputes and complaints, including working weekends/holidays and shift extensions as needed.
Minimum graduate degree in any stream.
3-7 years of experience in banking operations, BPO, or BFSI industry.
Strong verbal and written English communication skills; Hindi speaking and reading ability preferred but not mandatory.
On-site work at assigned TransUnion office with willingness to work weekends, holidays, and shift extensions as per business need.
Experienced in handling escalations or complaint desks related to banking or insurance products.
Comfortable navigating multiple applications and preparing credit reports after complaint analysis.
Familiar with credit bureau operations and maintaining quality and accuracy standards under a fast-paced environment.