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Tier-1 bank brand, metro location, and mid-level role with common operations title increase competition.
Role requires banking-specific fraud, claims, and compliance expertise, limiting cross-industry transferability.
Explicit 4+ years requirement plus regulated banking fraud domain increases filtering.
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Lead and provide day-to-day work leadership and mentorship for the fraud and claims team, focusing on complex, high-risk transactions and account activities.
Support team performance and cross-group operations while driving improvements in fraud and claims processes and tools.
Contribute to resolving control deficiencies involving coordination among cross-functional teams and provide subject matter expertise to staff in complex fraud and claims situations.
Minimum 4+ years of customer service support experience or equivalent demonstrated through work experience, training, military experience, or education.
Experience handling complex account investigations involving multiple transaction channels and products (implied by role responsibility).
Work Experience Required: 4+ years in customer service support or equivalent.
Notice Period: Not explicitly mentioned in the JD.
Experienced in managing and leading fraud and claims operations with a focus on high-risk and high-dollar transaction investigation.
Capable of independently prioritizing work and mentoring team members in complex operational environments.
Skilled in collaborating with cross-functional teams to rectify control deficiencies and improve operational effectiveness.