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Strong Tier-1 brand, generalist Business Analyst title, and Pune metro drive high competition.
Requires IT service delivery and ITIL expertise, so moderate cross-industry transferability.
Mandatory IIBA membership, ITIL/technology certifications and services experience make shortlisting highly restrictive.
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Serve as liaison between business stakeholders and technology teams to analyze and define solutions for complex business and system problems.
Deliver business projects aligned with sponsor requirements and enterprise architecture while managing project elements with minimal supervision.
Document operational gaps, develop user guides, test cases, and training materials to support new service and system deployments.
Bachelor’s degree or equivalent in Business, Information Technology, or related field.
Seasoned experience as a Business Analyst within a technology services environment.
IIBA Membership and relevant technology certifications such as ITIL are required; Project Management and Business Analysis certifications preferred.
Workplace type: On-site.
Experienced in operational aspects of services business, preferably within a systems integrator or similar environment.
Strong expertise in business requirement gathering, use case definition, process mapping, and implementing new services and systems.
Proficient with business analysis methodologies, process mapping technologies, and tools such as Microsoft Office Suite and service management systems like ServiceNow or SAP.