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Tier-1 brand, metro location, generalist L1 support role with broad cross-domain skills increases candidate competition.
Managed-services infrastructure skills are transferable but need domain experience, giving moderate sensitivity.
Requires ITIL and infrastructure experience without explicit years, making shortlisting moderately selective.
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Serve as first point of contact for clients to ensure IT infrastructure and systems remain operational.
Proactively identify, investigate, and resolve first-line technical incidents across multiple technology domains (Cloud, Security, Networking, Applications, Collaboration).
Perform maintenance activities such as patching, configuration changes, disaster recovery tests, and knowledge documentation to maintain service continuity and meet SLAs.
Entry-level experience troubleshooting and supporting security, network, data center, systems, or storage in medium to large ICT organizations.
Basic knowledge of ITIL processes, management agents, and redundancy concepts.
Bachelor’s degree or equivalent in IT or Computing, or demonstrated equivalent work experience.
Workplace type: On-site.
Comfortable working across multiple technology domains within IT infrastructure support.
Disciplined in ITSM ticket handling and adherence to standard operating procedures to ensure efficient incident resolution.
Able to communicate effectively across diverse cultures and maintain client-centric focus under pressure.