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Junior, generalist support role in a metro location attracts many applicants.
Web-stack support skills transfer across industries, but product-specific knowledge and shifts limit portability.
Requires specific PHP/MySQL skills and rotational shift availability, but no explicit years or certifications.
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Monitor and maintain live client projects ensuring system stability and performance.
Provide technical support, configure the MissionOS platform per client requirements, and handle client queries promptly.
Coordinate with senior engineers and internal teams for issue escalation and maintain documentation for support activities.
Basic knowledge of PHP, MySQL, OOPS, HTML, and CSS.
Understanding of web-based applications and databases.
Educational qualification: MCA or BTech.
Work Environment: Must be willing to work in 24/7 rotational shifts; Work Location: MGS India Office, Marine Drive, Kochi.
Technically sound junior engineer with foundational programming and database skills focused on product support.
Comfortable with a client-facing role involving direct interaction and timely issue resolution.
Capable of working independently in a shift-based support setup while collaborating with senior engineers and internal teams.