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Tier-1 brand, Bangalore metro location, and broad HR skillset increase candidate competition.
HR skills are transferable but required large-scale customer-care experience raises sensitivity to medium.
Explicit 10+ years, large 1000–2000 headcount ownership, and mandatory HR competencies create high strictness.
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Partner with Customer Care leaders to develop and execute strategic people initiatives impacting 1000-2000 employees across multiple shifts.
Lead workforce planning, talent management, organizational change, and employee engagement to drive business growth and operational excellence.
Provide data-driven HR insights, coaching, and compliance guidance to enhance performance management and build a high-performing culture.
Bachelor’s degree in Human Resources, Business Administration, or related discipline (or equivalent experience).
Typically 10+ years of experience in HR functions, workforce planning, organizational change, or related areas.
Proven experience managing large teams (1000-2000 employees) across all shifts with flexible availability for various shifts.
Excellent communication skills mandatory.
Experienced in strategic HR partnership within large, complex, multi-shift customer care or operations environments.
Strong analytic and consultative skills to influence senior leadership and drive data-based HR decisions.
Demonstrated ability to lead large-scale organizational change and high-impact talent initiatives in fast-paced business units.