Back
Bangalore location, mid-level experience, and broad ERP support skillset drive high competition.
Requires Distribution ERP, WMS and inventory domain expertise, making background fit highly sensitive.
Explicit 3+ years plus required ERP, WMS, SQL and support experience enforces medium strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Provide technical support and troubleshoot ERP application issues related to Purchasing, Inventory, Sales Orders, and Warehouse Management.
Communicate with customers via phone, email, chat to diagnose problems, document cases, escalate when needed, and ensure case resolution.
Assist in system setup, configuration, integration, and contribute to knowledge base and team mentoring.
Experience: Not explicitly mentioned; '3+ years applicable experience' cited as a distinguishing factor but not mandatory.
Technical Skills: Knowledge of ERP applications, troubleshooting client-server software issues including Microsoft SQL, web servers, payment terminals.
Shift Timings: Must work shifts 5:30pm-2:30am or 8:30pm-5:30am IST in a hybrid working model.
Domain Knowledge: Experience or knowledge of Warehouse Management, Inventory Management, Distribution Industry is preferred but not mandatory.
Has strong technical troubleshooting skills in ERP systems, especially within Distribution, Warehouse, and Inventory domains.
Comfortable handling high call volumes and rotational shifts in a support environment with customer-centric communication.
Experienced in SaaS or e-Commerce environments and capable of mentoring team members and contributing to knowledge bases.