Back
Tier-1 brand, mid-level generalist role, metro location, and broad skillset increase candidate competition.
Role requires payments transaction knowledge and sector-specific experience, making cross-industry transferability limited.
Explicit 4–6 years requirement and sector-specific experience make screening moderately strict.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Ensure timely, accurate, and actionable communications for Mastercard’s Cross-Border Services customers related to product updates, service changes, and operational enhancements.
Collaborate with product, technical, and regional teams to align and prepare customer-facing communications.
Monitor and triage customer inquiries using tools like Salesforce Service Cloud; manage documentation and lifecycle of customer-facing content.
4–6 years of experience in customer support, communications, or operations within financial services or technology sector.
Proficiency in Excel, SharePoint, and MS Teams; experience with Salesforce Service Cloud and Splunk is a plus.
Strong written and verbal communication skills in English with ability to translate technical content into customer-friendly language.
Work schedule includes a non-standard work week Monday – Friday with one early morning shift; Work experience requirement explicitly stated.
Understands Cross-Border Services business and transaction processing flow.
Experienced working in global, cross-functional environments managing multiple priorities and deadlines.
Detail-oriented with strong organizational skills and ability to maintain governance and compliance standards in communications.