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Tier-1 brand, metro, and mid-level generalist operations role creates high candidate competition.
Requires vendor master, S2P and BPO experience, limiting cross-industry transferability.
Domain-specific BPO, vendor master and SOX expertise required, so moderate strictness.
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Own and manage end-to-end daily operations of vendor master processes through a BPO service provider and Supplier Portal (HICX).
Manage BPO service provider performance including SLAs, KPIs, and capacity planning; lead improvement actions and governance reviews.
Serve as escalation point for operational issues, engage with multiple stakeholders, and deliver operational reporting and compliance adherence (SOX and controls).
Experience in operations management within a shared services or BPO-managed environment.
Experience managing external service providers against SLAs, KPIs, and contracts.
Knowledge of vendor master data, procurement operations, or Source to Pay processes.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing multi-stakeholder vendor master or procurement operations in a global matrixed organization.
Skilled in performance reporting, dashboarding, and operational analytics with ability to drive continuous improvement.
Comfortable managing escalations and operational firefighting while maintaining strategic focus, with compliance and controls experience (SOX preferred).