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Tier-1 brand, metro location, generalist operations role, and mid-level experience requirement increase competition.
Hospitality and facilities experience preferred but skills are moderately transferable across industries.
Explicit 2+ years hospitality experience requirement and role-specific facilities skills moderately restrict shortlisting.
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Own the daily workspace experience and act as the primary point of contact for occupants and guests on assigned office floors.
Drive occupant engagement by proactively addressing workspace needs, resolving issues, and facilitating space adjustments according to standards.
Collaborate closely with JPMC Global Real Estate team and client business units to implement workspace initiatives and ensure service delivery meets SLA and KPI targets.
Minimum 2 years of experience in hospitality sectors such as hotels, aviation, or coworking spaces.
Location requirement: On-site in Mumbai, Maharashtra, India.
Strong communication skills (verbal and written) and customer-focused approach are mandatory.
Bachelor’s degree or degree in Hotel Management, Business, or related field is an added advantage, but not strictly mandatory.
Experience working in dynamic, client-facing environments requiring strong relationship management and hospitality-oriented communication skills.
Comfortable operating as a single point of contact and trusted advisor, handling diverse operational challenges and escalating issues appropriately.
Capable of managing multiple priorities and driving continuous improvement in workspace experience within large corporate settings.