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Strong brand, metro location, generalist operations role attracts many qualified applicants.
Medium: FM skills transferable across industries but client-specific tools and protocols limit portability.
Moderate: specific FM tools and vendor-SLA experience expected but no explicit years requirement.
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Manage day-to-day service delivery across Helpdesk, Mailroom, Front Office, Security, Housekeeping, Cafeteria, and Estate operations at the Gurugram Accenture site during assigned shifts.
Ensure operational compliance, staff deployment, escalation management, and quality standards adherence including vendor performance and incident handling.
Coordinate audits, client/VIP visits, safety drills, and maintain relevant reporting and documentation for all soft services functions.
Location: On-site in Gurugram.
Familiarity with facility management tools such as Archibus, BGC, Work Permit tool, and BPSS vendor management tool.
Work Experience Required: Not explicitly mentioned in the JD.
Ability to manage multiple service domains including security, housekeeping, cafeteria, and estate services with escalation and incident management experience.
Experienced in managing comprehensive soft services operations in large commercial or IT facility environments with multiple vendor coordination.
Capable of overseeing shift operations including staff management, compliance with service level agreements (SLAs), and audit requirements.
Strong operational focus with proven ability to handle escalations, perform facility walkthroughs, and liaise effectively with clients and vendors.