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Strong employer brand, metro location, mid-level generalist role and broad skill requirements increase competition.
Skills transferable across hospitality, coworking and corporate facilities roles, so moderate industry specificity.
Mandatory 2+ years hospitality experience and client-facing skills impose moderate filtering of candidates.
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Own the occupant and guest experience for assigned workspace portfolio, acting as single point of contact for daily workspace needs and issue resolution on office floors.
Engage directly with client business units and occupants to understand and satisfy workspace needs, ensuring service delivery meets SLAs and KPIs including coordination with service partners.
Conduct floor rounds and employee engagement, drive continuous improvement in workspace operations, and participate in ad-hoc projects as needed.
Minimum 2+ years experience in hospitality (hotels, aviation, coworking spaces) required.
Location: On-site in Mumbai, Maharashtra, India.
Strong communication skills (verbal and written) and customer-focused orientation mandatory.
Bachelor’s degree or equivalent in Hotel Management, Business, or related field is a plus but not mandatory.
Experienced in hospitality-focused workspace or tenant experience roles with ability to build trusted relationships at all organizational levels, including senior stakeholders.
Operates effectively in fast-paced environments, adaptable to changing client needs and capable of problem-solving on the fly.
Demonstrates strong organizational, analytical, and team leadership skills with a strategic and proactive approach to service delivery and continuous improvement.