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Metro location, common generalist title, broad skills and known employer increase applicant competition.
Customer service and hospitality skills transfer easily across industries, so background sensitivity is low.
Explicit 1-2 or 2-3 year experience requirement and customer-service must-have make shortlisting moderately strict.
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Serve as primary onsite contact, addressing tenants' and guests' needs to ensure high customer satisfaction.
Manage service requests and complaints, ensuring resolution within agreed turnaround times and reporting regular feedback for service improvements.
Conduct daily premises inspections, coordinate with departments, handle emergencies per policy, and maintain related administrative records and reports.
1-2 years experience in hospitality with client-facing roles OR 2-3 years in customer service roles.
Relevant education in hospitality or equivalent experience in customer service.
Fluency in English and Hindi mandatory.
Onsite position in Mumbai; willingness to work flexible shifts, including weekends and holidays is preferred.
Detail-oriented and analytical with problem-solving skills to handle complaints and resolve conflicts effectively.
Ability to coordinate across departments and maintain clear communication channels with clients and internal teams.
Comfortable managing operational tasks including documentation, event participation, and adherence to site policies.