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Tier-1 brand, metro location, generic executive title, and mid-level experience increase applicant competition.
Customer-service skills transfer broadly but facilities-specific protocols and vendor management require domain familiarity.
Explicit 2–3 year requirement plus hospitality/facilities experience raises shortlisting strictness.
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Own the guest and colleague experience by ensuring welcoming presence, workplace readiness, and prompt response to requests across reception, meeting rooms, and common areas.
Manage daily operational support including logging service requests, conducting site inspections for maintenance or safety issues, and supporting conference/event setups to ensure smooth workplace functioning.
Support colleague engagement such as onboarding and transport queries, document and share feedback for continuous improvement, and maintain security and access protocols onsite in Pune.
Bachelor's degree or equivalent preferred.
2-3 years of experience in hospitality, customer service, front desk management, facilities coordination, or related field.
Proficiency in Microsoft Office (Teams, Outlook, Excel, Word).
On-site work location in Pune, Maharashtra with flexibility for early morning/late evening/night shifts as needed.
Demonstrated operational focus on delivering seamless guest and colleague experiences in workplace or customer-facing environments.
Experienced in managing multiple priorities in fast-paced settings with attention to detail and maintaining professional composure.
Comfortable collaborating closely with cross-functional teams such as Facility Management and Transport, with proactive identification and escalation of issues.