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Metro Pune, strong JLL brand, common front-office/community role with junior experience attracts many qualified applicants.
Role requires facilities and hospitality experience, moderately limiting cross-industry transferability.
Explicit 1–3 years hospitality/coworking experience and customer-facing skills create moderate filtering.
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Act as single point of contact for employees on office floors to manage daily workspace needs and resolve issues within defined SLA.
Build and maintain direct relationships with office occupants to foster a customer-centric experience.
Plan and execute employee engagement events and consolidate feedback for continuous workspace experience improvements.
Bachelor’s degree or degree in Hotel Management, Business, or related field.
1-3 years of experience in hospitality (hotel, aviation) or coworking spaces.
Proficient in MS Office suite.
Location requirement: On-site in Pune, Maharashtra; 48 scheduled weekly hours.
Experienced in managing workspace experience with a focus on customer service in fast-paced environments.
Ability to coordinate with multiple business units and teams for service delivery and feedback management.
Demonstrates operational rigor with adherence to service SLAs and financial process controls.