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Tier-1 brand, metro location, generalist facilities role and mid-level expectations increase competition.
Medium—core facilities skills transfer, but client-specific tools and audit processes increase specificity.
Medium—no explicit years but requires specific facilities tools, client/vendor and audit experience.
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Manage day-to-day facilities service delivery across Helpdesk, Mailroom, Front Office, Housekeeping, Cafeteria, and Estate Management during assigned shifts at Accenture site.
Ensure operational standards are met including response to escalations, housekeeping quality, cafeteria hygiene, vendor performance, and safety compliance.
Coordinate audits, client/VIP visits, shift handover, incident management, and report generation per SLA and KPIs.
Location: On-site in Bengaluru, Karnataka, India.
Experience Required: Not explicitly mentioned in the JD.
Mandatory knowledge of facility management tools such as e.Fit tools (VMT, IMT, Site Ops, Site Inspection tool), BGC, and work permit tool.
Ability to work 48 hours per week as per scheduled shifts.
Experienced in facility operations management with multitasking capability across various function areas (Helpdesk, Housekeeping, Cafeteria, Security).
Comfortable working in a structured environment with strict adherence to SLAs, KPI monitoring, compliance audits, and escalation protocols.
Proficient in coordinating with multiple vendors, internal teams, and client representatives for smooth facility operations in a corporate setting.