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Remote role, generalist implementation title, and broad skillset increase candidate competition.
Customer onboarding skills transfer across SaaS, but media/PR product knowledge increases background sensitivity.
No explicit years requirement and only desired tool experience suggests low shortlisting strictness.
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Own the end-to-end onboarding process for customers across all Cision platforms, ensuring alignment with customer needs and optimal time to value.
Manage both customer-facing activities (discovery, outcome creation, training) and back-office onboarding tasks (account activations, platform configuration, keyword refinement).
Collaborate cross-functionally to ensure smooth transitions from sales to onboarding to customer success while meeting key onboarding KPIs (milestones, response time, customer satisfaction).
Graduate degree preferred (not strictly mandatory).
Proven experience in a customer-facing role managing multiple projects with deadlines.
Working knowledge of MS Office Suite (Word, Excel, PowerPoint) required.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in consultative customer engagement with ability to tailor onboarding to client goals and outcomes.
Familiarity or experience in media distribution, public relations, or communication domains preferred.
Comfortable using software tools like Salesforce or Customer Success platforms to support onboarding and adoption.